As part of the service offered by High Peak Systems, customers benefit from comprehensive product and technical support to ensure that their systems continue to perform well.
Unlike suppliers of off-the-shelf, point solutions, High Peak takes responsibility for the whole system – hardware, software and networking. This relieves customers of the worry of system administration, and ensures maximum productivity with minimum downtime.
CoCreate customers can select from 3 levels of support – Full, Assistance and Telephone as outlined below.
Full support includes:
- Unlimited access to the support hotline.
- Software updates.
- Dedicated technical account management with planned site visits.
- Installation of updates by trained High Peak engineers.
- On site support provided if needed.
- Access via High Peak Systems to major manufacturers support channels.
- Computerised support call tracking.
- Optional module: Disaster recovery provided for the server machine.
Assistance support includes:
- Unlimited access to the support hotline.
- On site support provided if needed.
- Access via High Peak Systems to major manufacturers support channels.
- Rapid connection to a team of dedicated engineers.
- Maintenance of system records to aid support provision.
- Computerised support call tracking.
Telephone support includes:
- Unlimited access to the support hotline.
- Rapid connection to a team of experienced engineers.
- Access via High Peak Systems to major manufacturers support channels.
- On site support provided at a preferential rate if needed.
- Maintenance of system records to aid support provision.
- Computerised support call tracking.
