High Peak Systems - Software Solutions for Design Professionals

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Support

As part of the service offered by High Peak Systems, customers benefit from comprehensive product and technical support to ensure that their systems continue to perform well.

Unlike suppliers of off-the-shelf, point solutions, High Peak Systems can take responsibility for the whole system – hardware, software and networking. This relieves customers of the worry of system administration, and ensures maximum productivity with minimum downtime.

Some of the facilities we can provide include the following: –

  • Unlimited access to the support hotline.
  • Demonstration of answers to queries using web based desktop sharing.
  • Replication of customer environments using Virtual Machines.
  • Emergency licenses.
  • Software updates for applications.
  • Dedicated technical account management with planned site visits.
  • Installation of updates by trained High Peak engineers.
  • On site support assistance.
  • Access via High Peak Systems to major manufacturers support channels.
  • Computerised support call tracking.
  • Disaster recovery provided for the server machine and a client.

For more information on standard support packages, as well as ad-hoc and bespoke requirements, contact sales@highpeaksystems.com or call on 01663 769 370

To log a support enquiry, contact support@highpeaksystems.com

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Contact us

Address
High Peak Systems Ltd
Cadtek House
Station Road
Furness Vale
High Peak,
SK23 7QA
Telephone:
01663 769 370
Fax:
01663 769 379
Email:
info@highpeaksystems.com
Google Maps Link:
Get Directions to our office
Address
High Peak Systems Ltd
Cadtek House
Station Road
Furness Vale
High Peak,
SK23 7QA
Telephone:
01663 769 370
Fax:
01663 769 379

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